CALL 9-1-1

1. If alone, call 9-1-1.  If not, tell someone to call 9-1-1 and another person to get the AED & First Aid Kit.

CLICK HERE for AED/First Aid Kit locations

 

2. Accurately describe the location to the operator: 

GN Clubhouse: 1221 Geneva National Avenue South, Lake Geneva

Ridge Hotel: W4240 Highway 50, Lake Geneva

Grounds: N3381 Petrie Road, Lake Geneva

Hunt Club: 555 Hunt Club Court, Lake Geneva (before the security gate)

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3. Assess the situation.

Is the person conscious, breathing? Are there any visible injuries? Do you need to start CPR?

CLICK HERE for CPR/AED Protocols

CLICK HERE for list of CPR/AED trained staff

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INFORM STAFF

1. If alone, scream/yell or get on the radio. 

Make people aware! Call for AED and first aid kit. 

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2. If you have a radio: USE IT and alert your team. 

Message: We have a medical emergency at [LOCATION]. Please send all personnel who know CPR.  We need tarps and staff to direct traffic.

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3. If you don’t have a radio, phone a team member and have them spread the news.

(You can use your phone between chest compressions if necessary.)

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4. Make sure Maintenance is alerted. 

This is our most equipped department for emergencies.

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​5. It’s OK If you don’t know what to do.  CALL for someone who does.

  There are plenty of emergency-trained staff on property.

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6. If the victim's family members are staying on property, have the Front Desk notify them.

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SET UP STAFF TO GUIDE EMERGENCY VEHICLES

Geneva National

Post a person at the entrance by the security gate and another at the intersection of the Avenue of Champions and Geneva National Avenue South.

Point police & EMTs to the main entrance or the private member entrance. Gate code 2468#.

 

Grounds

Post a person at the entrance on Petrie.

 

Hunt Club Steakhouse

Post a person at the Hunt Club Drive and Geneva National Avenue. 

Post another person at the front of the parking lot.

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The Ridge Hotel

Post a person at Route 50 and another at the main entrance.

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SECURE THE AREA

1. Redirect all guest traffic around the scene.

Ensure safety & protect guests/members from viewing the scene.

 

2. Set up privacy screens.

Hold up tarps/drop cloths around the scene for the victim’s privacy and to shield guests from trauma.

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COLLECT INFORMATION

1. If possible, collect information for the injured party and

have those with the injured person complete an Incident Form.

 

2. Take note of all witnessing staff. 

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3. Take down names and follow up same day for statements on an Incident Form.

CLICK HERE for Incident Form.

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4. Submit all paperwork to HR same-day. HR will follow up as needed. 

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5. Note all emergency responders.  (Most likely Town of Geneva Police & Elkhorn Fire Department.)  Take down vehicle numbers and names of officers/badge numbers. 

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6. Take photos of the scene when people are no longer present.

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7. Alert IT to collect security footage if available.

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RESTORE THE SCENE

1. Alert Housekeeping so that they can properly sanitize.

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2. Follow Bloodborne Pathogen cleaning protocols and use PPE as directed.

CLICK HERE for locations of BP clean-up kits.

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3. Do not open the area back up to guests until the area is disinfected and thoroughly clean.